Privacy Policy

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Effective Date: 18 June 2024

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Formation Official Limited ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong SAR ("PDPO").

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1. Information We Collect

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We collect the following types of personal data from you when you interact with our website or services:

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• Personal Identification Information: Name, email address, phone number, shipping/billing address

• Payment Information: Credit/debit card details, PayPal or other payment service data (processed securely via third-party providers)

• Account Information: Username, password (encrypted), order history

• Technical Data: IP address, browser type, operating system, browsing behavior on our site (via cookies and analytics tools)

• Marketing Preferences:Your choices regarding receiving promotional emails

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2. How We Use Your Information

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We use your personal data to:

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• Process and fulfill orders

• Deliver customer service and respond to inquiries

• Personalize your shopping experience

• Send transactional and promotional emails (with your consent)

• Improve our website, products, and services

• Comply with legal and regulatory obligations

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3. Sharing of Information

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We do not sell your personal data. However, we may share your data with:

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• Service providers: Payment processors, delivery services, IT and marketing support

• Legal authorities: When required by law, regulation, or court order

• Business partners: With your consent, for joint marketing or promotions

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All third parties are required to respect your privacy and handle your data in compliance with the PDPO.

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4. Data Security

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We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, firewalls, secure servers, and access controls.

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5. Data Retention

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We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. You may request deletion of your data, subject to legal and contractual obligations.

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6. Your Rights

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Under the PDPO, you have the right to:

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• Access your personal data

• Correct any inaccuracies

• Withdraw consent for marketing

• Request deletion of your data (where legally applicable)

• To exercise these rights, contact us at:

  • Email: admin@formationofficial.com

  • Phone: +852 8416 0046

  • Mailing Address: Room A, 9/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong

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7. Cookies and Tracking Technologies

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We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You may adjust your browser settings to refuse cookies, but some features may not function properly.

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8. Third-Party Links

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Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

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9. Children’s Privacy

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Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date". Continued use of our services indicates your acceptance of the updated policy.

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Contact Us

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If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

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Formation Official Limited
www.formationofficial.com
Email: admin@formationofficial.com
Phone: +852 8416 0046

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